Bioprocess Field Service Engineer ANZ

  • Career level: Direct Entry
  • Employment: Fulltime, permanent
  • Start: 01-08-22
  • Location: Sydney
  • Job-ID: R4992

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 4,500 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

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Your challenges

  • Provide service support in ANZ for Bioprocess Products (may deploy to other parts of APA if/when required).
  • Responsible to achieve Service revenue in ANZ region.
  • Develop strategies along with Service Manager to promote bioprocess service products and offerings to augment product sales and value-add to customers.
  • Ensure proper and timely performance of service work in line with customer’s expectation.
  • Provide training to new, existing bioprocess service team, local engineers at other Eppendorf branches, dealers/ distributor engineers to ensure highest service capability on a pre-agreed intervals in the year.
  • Provide expert advice and trouble shoot with applications and technical service support for bioreactor equipment, instrumentation and automation related to bioprocess technology products in assigned region.
  • Liaise with US and EU HQs ensuring proper reporting and tracking of issues happening in the ANZ region
  • Manage and communicate with regional service managers/heads/dealers about Bioprocess service activities.
  • Configure service quotations and contracts for customers, working together with ANZ sales lead
  • Assist with pre-sales activities and support to answer technical questions about Bioprocess systems, involved in the discussion with the customer’s engineering team to prepare and inspect site prior to installation.
  • Perform installations, trainings, PMs and repairs in the region – assisting the bioprocess service team members especially for high value projects.

Your expertise

  • Bachelors in Electrical, Instrumentation, Automation etc. Background education, training and working experience focusing on bioprocessing, both downsteam and upstream would be an added advantage.
  • Preferably experienced with service of Bioprocessing instruments.
  • Proficient in using a PC and PC-based software programs. General knowledge of MS Word and Excel specific programs or able to relate Windows based software concept to other similar software programs.
  • Ability to read, analyse, and interpret general engineering periodicals, professional journals, technical procedures, or regulations. Ability to write business & technical correspondence and reports.
  • Ability to effectively present information and respond to questions from customers, dealers, and Company personnel.
  • Ability to work across organizations in the regions as well as communicate effectively with team members with different time zones.
  • Ability to present technical product information for customers and support pre-sales discussion/negotiations.
  • Ability to calculate figures and amounts such as discounts, commissions, percentages, and quotes.
  • Ability to solve practical problems, work to priorities, meet deadlines and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to read and understand electrical schematics, P&ID drawing would be an added advantage.
  • Valid driver’s license required at all times. Must maintain a good driving record.
  • Experience/knowledge in basic computer programming, C++ would be an added advantage.
  • The physical demands required of an engineer, including handling and lifting moderate weights of demonstration stock, ideal to be met.

Your benefits at Eppendorf

  • We truly appreciate our employees and their performance
  • We offer a wide range of learning and development opportunities to allow you to deepen your technical knowledge and for continuous growth
  • By working with us, you will make a meaningful contribution to improving human living conditions
  • Attractive salary, employee benefits and performance bonus

Please note that we can only consider applications that are submitted online via our application management tool.

Apply now