Head of Bioprocess Sales & Service APA
- Career level: Direct Entry
- Employment: Fulltime, permanent
- Start: 04-02-21
- Location: Singapore
- Job-ID: R1341
Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With more than 3,600 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. Would you like to test the latest premium products independently and contribute to their design? At Eppendorf you will be developing continuously in your area of expertise and you will have access to modern technical equipment and excellent working conditions. You are also motivated by scientific expertise? Then apply now!Apply now
- Head of Bioprocess Sales and Service APA is accountable for commercial responsibility in Asia (including Japan, S.Korea, Southeast Asia, India, Australia and New Zealand but excluding China), Middle East and Africa. This role will report to the Head of Global Bioprocess Sales and Service.
- This role is fully accountable to deliver APA sales and service revenue goals, as well as to drive commercial strategies to meet strategic and operational objectives for Bioprocess business.
- Strategic Focus
- Develop APA Go-to-Market Strategy for Bioprocess sales and service in close collaboration with the Bioprocess Business Unit and the APA market region team.
- Manage and balance the required resources between Sales, Service, Application Support and Sales Support to maximize revenue and profit.
- Sales Focus
- Accountable to deliver APA annual sales and service revenue growth target
- Drive opportunity and funnel management and provide accurate sales and product forecast
- Develop and implement effective pricing and discount strategy and policy in APA
- Develop and implement channel strategy in APA including but not limited to dealers and eChannel.
- Service Focus
- Develop and implement service structure and strategy for APA service products
- Ensure customer-focused service approach to increase customer satisfaction and retention, and maximize service revenue
- Coach and develop team members to improve selling and business development skills; improve team morale and motivate teams to have high engagement and drive for success
- Establish metrics and KPIs to track and measure performance
- Be a role model for Eppendorf’s Vision, Mission, Values and be a driver of positive change
- Capable to work in a highly matrix environment and collaborate with non-Bioprocess stake holders in the market region to drive initiatives and projects for Bioprocess business
- Strong interaction and collaboration with other BP commercial regions to deliver global BP goals and drive BP global initiatives
- Strong interaction and collaboration with the Bioprocess Business Unit is required to execute Bioprocess business and commercial strategy
- Experience in leading direct sales team and business development
- Ability to manage service organization
- Strong bioprocess industry knowledge
- Experience in Asia Pacific market
- Experience in capital equipment sales, preferably bioreactors
We look forward to meet you!
If you have any questions please contact:
Hui Yee Guan, +60 (12) 5173830