Head of Global Service Bioprocess (m/w/d)

  • Career level: Direct Entry
  • Employment: Fulltime, permanent
  • Start: 01-01-23
  • Location: Enfield, CT / Jülich
  • Job-ID: R5644

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 5,000 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

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Your challenges

  • Develop and lead a team of global in-field special task force service and support specialists with the goal to support the service team and customers by providing advanced product and application solutions
  • Lead and manage world-wide customer support business and organization
  • Develop and implement a sustainable service strategy and business models
  • Lead and manage product support functions at Juelich and Enfield to support field customer support activities, including product complaint management
  • Development, expansion and management of the global Bioprocess service business
  • Develop and implement alternative business models to maximize recurring revenue
  • Create and implement service policies and procedures worldwide
  • Clarify and define responsibilities, interfaces and processes
  • Communicate services issues, trends and action plans to the Head of Bioprocess Unit and relevant stakeholders
  • Provide worldwide product support and in-field service to support Bioprocess business
  • Provide training for end customers and service staff on a global scale
  • Promote Bioprocess ervice externally and internally
  • Manage and direct the activities of field service engineers, technical support and support personnel through subordinate managers/supervisors to provide required support for installations, repair, training maintenance and other service andproduct related solutions
  • Secure full regulatory and quality management requirements Coordinate with other functions such as Research and Development, Logistics and Production, Marketing, and Sales and Portfolio teams to ensure collaborative support to achieve excellent customer experience
  • Manage and direct the activities of product support teams to provide timely solutions to customer and product complaints
  • Manage and direct the activities of special task force function to provide advance product, software and application solutions

Your expertise

  • Proven track record of successfully driving performance of an international service organization preferred in the healthcare industry
  • Sound understanding of sales, marketing, distribution management
  • ldeally good knowledge of the life science industry (competition, service products & business models, customer segments)
  • Experience working in an international environment
  • Academic degree in engineering or business administration or both
  • Experience with business-relevant financial, HR and administrative tasks; understanding of financial key data
  • Experience with leading a team of 25+
  • Good presentation and negotiation skills
  • Proven leadership qualities
  • Good business acumen Networking skills (internal and external)
  • Experience managing interdisciplinary teams in multi-national locations
  • Motivational and coaching skills
  • German language skills ideal
  • Very good English skills
  • Systematic, analytical and structured approach of challenges
  • Strategic and entrepreneurial thinking and acting
  • Goal-oriented
  • Persuasiveness and assertiveness (also in complex matrix organizations)
  • Readiness to take on responsibility, 'can-do' attitude
  • Good communication skills
  • Cultural empathy and intercultural competence
  • Appreciative people management

Please note that we can only consider applications that are submitted online via our application management tool.

Apply now