Instrument Service Technician

  • Career level: Direct Entry
  • Employment: Fulltime, permanent
  • Start: 05-07-22
  • Location: Enfield, CT (US)
  • Job-ID: R5132

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 4,500 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

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Your challenges

  • To perform this job successfully, an individual must be able to perform each essential task satisfactorily. The requirements listed are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks. Other duties that fall within the skill requirements of the job may be assigned.
  • To establish and maintain a good working relationship with all customers and make dealing with Eppendorf a positive experience.
  • Checks, services and repairs electronic instruments.
  • Responsible for processing customer phone calls with technical support and evaluation of customer’s instrument service related application issues. Trouble shoot ongoing problems and assist in resolutions by phone and e-mail contact.
  • Responsible for receiving, shipping and contacting warehouse personnel for the return of customer’s property in and out of the service center.
  • Performs repairs and tests on all electronic / mechanical instruments. This includes testing, reading schematics and diagrams, troubleshooting, repairing and replacing parts on customer repairs and new instruments.
  • Tests instruments to ensure conformance to factory specifications. Determines necessity for replacement, adjustment, or repair.
  • Records calibration test measurements in computer database. Prints instrument performance test certificates.
  • Maintains and re-orders a suitable inventory of spare parts.
  • Exercises all safety precautions ad required
  • Promotes the sale of the company’s service products and liquid handling promotion program.
  • Responsible for proper care of company equipment.
  • Enforces, cooperates with and complies with all of the company’s inventory control policies. Procedures, rules, and regulations.
  • Provide technical support, advise, and give assistance to customer and colleagues with technical, hardware, or software system problems on the VIP Technical Support Phone-line. Deal directly with end users and effectively communicate answers.

Your expertise

  • Associate's degree (A.A.) or equivalent from a two-year college or technical school; or equivalent military training, and three to five years’ related experience and/or training. One to Two years’ laboratory experience in scientific research is a plus.

Your benefits at Eppendorf

  • Competitive total rewards package including health, financial, and education benefits
  • Innovative and Collaborative corporate culture
  • Contribute to improving the human living condition
  • Direct impact on business

Please note that we can only consider applications that are submitted online via our application management tool.

Apply now