Junior Professional Service

  • Career level: Direct Entry
  • Employment: Fulltime, permanent
  • Start: immediately
  • Location: Enfield, CT (US)
  • Job-ID: R3115

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 4,500 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

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Your challenges

  • Responsible to perform calibration service as assigned at a Service Center to achieve group-based annual goals
  • Achieve high levels of customer satisfaction. Must be a highly effective communicator from managing expectations through follow-up in a positive, customer centric, error free and professional manner.
  • Administrative Excellence. Responsible to ensure service is completed accurately and all system needs are addressed in a timely manner with the proper detail to ensure invoicing and quality management system requirements.
  • Maintains required ISO Compliance (including all necessary training certificates) under the direction of the Management team and all of the company’s policies, procedures, rules and regulations.
  • Promotes the sale of the company’s service products and company’s liquid handling promotion program as well as perform other relevant duties as directed by the dept supervisor to achieve department goals and responsibilities and or customer satisfaction.
  • Responds, actively participates, completes any other assigned job-related activities including, but not limited to training, meetings or other individual or group projects
  • Service components include, but are not limited to, the following:
  • Assemble, clean, calibrate and repair liquid handling instrumentation through the attachment and/or installation of mechanical/electronic parts.
  • Executes the determined service product- Follows any established customer protocols, tests instruments to ensure conformance to agreed specifications.
  • Determines and completes necessary cleaning, replacement, adjustment or repair.
  • Record calibration test measurements in computer database. Prints instrument performance test certificates as required.
  • Exercises all safety precautions as required.
  • General familiarity with the different manufacturer pipettes, service products and workflows in order to support customer orders. Knowledgeable in the preventive maintenance, repair and calibration of all manufacturer pipettes and associated calibration processes. Shows the ability to recommend the optimal solution to customers for best possible customer satisfaction.

Your expertise

  • **Employment at Eppendorf requires vaccination against Covid-19, or, an approved accommodation due to a qualified exemption**
  • High School or GED equivalent required, Associate’s degree (A.A.) or equivalent from a two-year college or technical school preferred. Have at least 1-2 years’ relevant technical or customer experience (i.e, sales or service); or equivalent military training with at least 1-2 years’ relevant technical or customer experience.

Your benefits at Eppendorf

  • Competitive total rewards package including health, financial, and education benefits
  • Innovative and Collaborative corporate culture
  • Contribute to improving the human living condition
  • Direct impact on business

Please note that we can only consider applications that are submitted online via our application management tool.

Apply now