Order Administrator

  • Career level: Direct Entry
  • Employment: Fulltime, permanent
  • Start: immediately
  • Location: Enfield, CT
  • Job-ID: R5407

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 5,000 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

Apply now

Your challenges

  • Ensure order fulfilment by all channels including and not limited to:
  • EDI Transmission
  • Email/Esker Order Management
  • eShop
  • Fax Transmission
  • Intramalls
  • Phone
  • Maintain a high level of knowledge of our product portfolio to ensure that all order requests are accompanied by the appropriate accessories, services, and logistic requirements
  • Provide order support including, delivery status, estimated ship dates, stock levels when applicable, etc.
  • Work directly with Logistics to provide shipping quotes (I.e. ground, freight, white glove, etc.)
  • Process order-related complaints, ensuring customers are satisfied and documenting appropriately by entering the CRM system.
  • Able to navigate and update customer account information for online account using our back-office systems Intellishop andTurbo.
  • Communicate product availability and product discontinuation in cooperation with the CPM Team.
  • Assist with the processing of all cancellation requests
  • Maintain a detailed approach when processing order requests in order to:
    • Distinguish fraudulent orders from valid requests
    • Ensure accuracy (I.e Sold- to, Ship-to, etc.)
    • Identify discrepancies (pricing, quotation)
  • Develop a comprehensive understanding of the quoting system, being able to interpret and translate the information into the order entry software.

Your expertise

  • ** Employment at Eppendorf in the United States and Canada requires vaccination against COVID-19. All new hires must be vaccinated against COVID-19, or, have a qualified medical or religious exemption, prior to the start of employment**
  • Work as a liaison between the Sales Force and customers to ensure
    • Proper order resolution
    • Accurate quoting
    • Necessary ship mode
  • Provide the Sales Force with supporting material (where applicable) including T&Cs, COI, W9, and other support documents.
  • Work directly with the Sales Support and Technical Support in efforts to provide seamless support to all internal and external customers.
  • Assist in managing phone queues when called upon.
  • Will support all time zones by periodically adjusting shifts dependent upon the needs of the department.

Your benefits at Eppendorf

  • Competitive total rewards package including health, financial, and education benefits
  • Innovative and Collaborative corporate culture
  • Contribute to improving the human living condition
  • Direct impact on business

Please note that we can only consider applications that are submitted online via our application management tool.

Apply now