Sales Support Representative

  • Career level: Direct Entry
  • Employment: Fulltime, permanent
  • Start: immediately
  • Location: Enfield, CT
  • Job-ID: R5338

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 5,000 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

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Your challenges

  • Order processing & order management support
  • Ensure order entry fulfilment by phone and electronic means
  • Provide order status (estimated delivery, quotations for shipping, status of order, etc.) to customers, sales reps and dealers.
  • Liaise with sales reps and end-users in relation to order resolution.
  • Share orders with finance for payment fulfilment.
  • Manage order-related complaints including entering eCRM tickets as necessary to document issues
  • Document all invoice related/credits/billing issues via eCRM
  • Setup service and service tickets as necessary
  • Perform service billings for field, customers and pipette centers including credits/rebills.
  • Manage order entry inboxes including processing marketing redemptions
  • Sales-related Support
  • Support Sales on preparing product quotes.
  • Provide Sales on supporting material preparation (where applicable) including T&Cs, COI, and other support documents.
  • Advise sales representatives on product configurations in cooperation with Technical Product Support team and Service organization
  • Coordinate with Sales to send out demos, samples, and marketing materials, where applicable
  • Assigned to a TCT (Take Care Team) to support a specific sales zone, rep or region. This includes all aspects of sales support including pricing, quoting, handling of specific issues, as requested.

Your expertise

  • **Employment at Eppendorf requires vaccination against Covid-19, or, an approved accommodation due to a qualified exemption**

Your benefits at Eppendorf

  • Competitive total rewards package including health, financial, and education benefits
  • Innovative and Collaborative corporate culture
  • Contribute to improving the human living condition
  • Direct impact on business

Please note that we can only consider applications that are submitted online via our application management tool.

Apply now