Sales Support Representative

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 5,000 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

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Your challenges

• Order processing & order management support
• Ensure order entry fulfilment by phone and electronic means
• Provide order status (estimated delivery, quotations for shipping, status of order, etc.) to customers, sales reps and dealers.
• Liaise with sales reps and end-users in relation to order resolution.
• Share orders with finance for payment fulfilment.
• Manage order-related complaints including entering eCRM tickets as necessary to document issues
• Document all invoice related/credits/billing issues via eCRM
• Setup service and service tickets as necessary
• Perform service billings for field, customers and pipette centers including credits/rebills.
• Manage order entry inboxes including processing marketing redemptions
• Sales-related Support
• Support Sales on preparing product quotes.
• Provide Sales on supporting material preparation (where applicable) including T&Cs, COI, and other support documents.
• Advise sales representatives on product configurations in cooperation with Technical Product Support team and Service organization
• Coordinate with Sales to send out demos, samples, and marketing materials, where applicable
• Assigned to a TCT (Take Care Team) to support a specific sales zone, rep or region. This includes all aspects of sales support including pricing, quoting, handling of specific issues, as requested.

Your expertise

• **Employment at Eppendorf requires vaccination against Covid-19, or, an approved accommodation due to a qualified exemption**

Your benefits at Eppendorf

• Competitive total rewards package including health, financial, and education benefits
• Innovative and Collaborative corporate culture
• Contribute to improving the human living condition
• Direct impact on business

Please note that we can only consider applications that are submitted online via our application management tool.

Apply now