Support Analyst

  • Career level: Direct Entry
  • Employment: Fulltime, permanent
  • Start: immediately
  • Location: Enfield, CT (US)
  • Job-ID: R2639

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 4,500 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to actively contribute to the design of digital challenges and infrastructures in an international company? At Eppendorf you will be working in state-of-the-art teams. The latest technology is your motivation, too? Then apply now!

Apply now

Your challenges

  • Support – Provide user level support & maintenance for the following systems and environments:
  • PC hardware
  • Avaya phones
  • VPN software & tokens
  • Skype
  • Windows
  • CRM
  • MS Office
  • Calibration software
  • On-line meetings
  • Java
  • SAP
  • Infor LN
  • Mobile phones
  • Antivirus & Antispyware
  • Printer / Copier / Scanner
  • Web browsers
  • System Configuration Management client
  • File sharing
  • PC networking
  • Administration & Records – Provide Platform administration. Identify and resolve issues independently with sound technical judgment.
    • Software package creation
    • PC image creation
    • Helpdesk ticket assignment
    • VPN user
    • MDM user
    • SAP passwords
    • Desk phone user
    • Active Directory user
    • CRM passwords
    • User on-roll & off-roll
    • Asset deployment & tracking
  • Project Management & Analysis – Identify areas for improvement and contribution to the Infrastructure Services Team. Lead projects and tasks and appropriate communicate results with the following principals
    • Time Management – able to handle multiple projects and multiple priorities.
    • Efficient and appropriate task Identification
    • Independent Problem resolution
    • Independent Project prioritization
    • Appropriate Documentation
    • Success measurement
  • Other Tasks – Responsibilities to implement assigned projects, routine tasks and team projects should be performed at a high and consistent level. Must have working and functional knowledge of all Global IT and other related policies, procures and standards. Responsibilities include investigation of said items on regular basis as to keep up to date.

Your expertise

  • Bachelor’s degree and two years’ related experience, or equivalent combination of education and experience.
  • Technical Knowledge and/or certification in the following areas:
    • MS Windows 7, MS Windows 10, MS Office 2016 , JunOS Pulse, iPhone, Airwatch, Landesk, Active Directory, Symantec Antivirus, Java, Internet Explorer, Google Chrome, SAP GUI, Team Drive, Avaya, Lotus Notes, Calistar, CA Unicenter, basic TCP/IP trouble shooting, Dell laptops, Dell desktops, HP printers ,Cannon Printer, Vasco tokens, Skype, Webex, Teams

Your benefits at Eppendorf

  • Competitive total rewards package including health, financial, and education benefits
  • Innovative and Collaborative corporate culture
  • Contribute to improving the human living condition
  • Direct impact on business

Please note that we can only consider applications that are submitted online via our application management tool.

Apply now