Systemmanager (m/w/d) CRM

  • Career level: Direct Entry
  • Employment: Fulltime, permanent
  • Start: immediately
  • Location: San Sebastian de los Reyes
  • Job-ID: R2472

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 4,500 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to be in an environment in which you can work efficiently? At Eppendorf you will be using your competencies to work on solutions for operational matters in a positive and affirmative working environment. You will be working closely with your team. You are also motivated by responsible tasks? Then apply now!

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Your challenges

  • You manage the global Service and Commercial Operation business process for the CRM system including ERP interfaces and connections.
  • You provide day to day support including investigate users requests for assistance, define resolutions, and update the incidents.
  • You develop process improvements and efficiencies for
  • You are responsible for the analysis of creating various metrics to support the service and commercial operations business requirements.
  • You work with the global CRM team to determine utilization relating providing improved customer view.
  • You develop best practices of CRM usage for all the Service and Commercial Operations teams, including Field service, In house Service, Calibration, and Call Center.
  • You develop and maintain documentation with work flow processes and procedures for a successful training program, including the training of all Service and Commercial Operations teams.
  • You are responsible for the analysis of creating various metrics to support the service and commercial operations business requirements.

Your expertise

  • You successfully completed a BSc/MSc degree in business adminitration or a related field.
  • Several years of professional experience in a similar function and you have experience dealing with multiple internal stakeholders.
  • You have strong analytical skills and a very good understanding of data bases and manipulation tools.
  • You are ready to travel up to 25 %.
  • You have extensive analytical skills as well as conceptional thinking and organized working.
  • You are highly self-motivated and have excellent problem-solving skills.
  • You have excellent communication skills in both German and English.

Your benefits at Eppendorf

  • We appreciate your performance, offer an attractive salary and career development options.
  • By working with us, you will make a meaningful contribution to improving human living conditions.
  • At Eppendorf, we foster an innovative and appreciative corporate culture.

Please note that we can only consider applications that are submitted online via our application management tool.

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