Technical Product Specialist

  • Career level: Direct Entry
  • Employment: Fulltime, permanent
  • Start: immediately
  • Location: Enfield, CT (US)
  • Job-ID: R2383

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 4,500 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

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Your challenges

• Act as in-house technical, product specific expert for specified bioprocess customer enquiries and distribute enquiries to Service, Sales and Application, as necessary
• Answer detailed, technical customer questions related to product configuration and initiate customer service when issue requires elevation
• Triage between Service, Sales Field Application and Operations support
• Provide support for sales representatives on detailed product-related queries and quotes
• Manage product-related complaints
• Investigate systematic product specific (and/or assigned) issues and work with Service Team to get in-depth data from the end user
• Communicate product related issues to the regional Head of Sales & Service and Product Life Cycle Manager within Business Unit
• Execute and support service case management and escalations customer field issues together with the Service Team, (including getting relevant information from EAG, checking inventory levels and revision version, creating catalog numbers, discussing stocking needs etc.)
• Lead and support management of sales demo inventory, returns for service, and replacement in coordination with sales and service.
• Occasional support in product demonstrations and customer trainings
• Coordinate with Service to visit end-customers (where and when applicable) to assist in providing

Your expertise

  • Life science or engineering bachelor’s degree
  • 3-5 years’ experience in customer, sales, service or technical support preferably in life science markets
  • Excellent English communications skills, oral and written
  • Proficiency with MS Office, CRM and ERP software
  • Ability to occasionally travel, less than 10% as needed for meetings, training and customer field support

Your benefits at Eppendorf

  • Competitive total rewards package including health, financial, and education benefits
  • Innovative and Collaborative corporate culture
  • Contribute to improving the human living condition
  • Direct impact on business

Please note that we can only consider applications that are submitted online via our application management tool.

Apply now