Technical Product Specialist

  • Career level: Direct Entry
  • Employment: Fulltime, temporary
  • Start: immediately
  • Location: Seoul
  • Job-ID: R2089

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 4,500 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

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Your challenges

  • Act as first point-of-contact for technical customer enquiries and resolve the issue personally or else distribute enquiries to Service or Sales as necessary
  • Answer detailed, technical customer questions related to product configuration and initiate customer service when issue requires elevation
  • Triage between Service, Sales and Application support
  • Provide presales support for sales representatives on detailed product-related queries
  • Manage product-related complaints and document in the Eppendorf CRM.
  • Investigate systematic product issues and work with the Service Team to get in-depth data from the end user
  • Escalate product related issues via the Eppendorf CRM.
  • Gain an in-depth product and application knowledge of Eppendorf products within end-user workflows
  • Execute corrective action for non-critical issues together with the Service Team
  • Coordinate and execute product recalls, providing information for leadership meetings and quarterly reports, executing the product recall with end-customers, dealers and local authorities
  • In cooperation with Sales, Operational Marketing in the Regions and Service when required)
    • Support the Sales process with technical expertise, e.g. participation in trade shows, product demonstrations and customer trainings
    • Coordinate with Service and/or Sales to visit end-customers (where and when applicable) to assist in providing support as required
    • Execute training for end-users in coordination with Service and Sales
    • Complete training and provide end-user training certificates
  • This is a one year fixed term position

Your expertise

  • Bachelor’s Degree in Sciences, preferably with Life Sciences focus. A higher degree would be well regarded.
  • A thesis or published paper would be advantageous and the titles and abstract to be included in any application.
  • Professional experience in the field of technical product support, or equivalent combination of education and work experience
  • Life science industry experience is considered an advantage
  • Experience with using IoT monitoring systems (such as fitness devices) will be encouraged
  • Demonstrated ability to collaborate effectively across different parts of an organisation.
  • Demonstrated ability to solve problems by troubleshooting with available resources and take initiative.
  • Relevant experience in handling technical queries within a large manufacturing organization is considered an advantage
  • Independent yet collaborative and self-structured working ethic
  • Strong organizational skills
  • Strong interpersonal skills
  • English communication proficiency is considered an advantage
  • Able to carry out data analysis and interpretation on Excel, Experience on PowerBI would be an advantage
  • Experience with digitalization - software and digital products would be an advantage.
  • High competency in using Microsoft office software programs
  • Skills and experience in delivering training and presentations
  • Valid Drivers License.
  • Good credit standing and possess a credit card to pay business expenses, as required before they are reimbursed

Your benefits at Eppendorf

  • We truly appreciate our employees and their performance
  • We offer a wide range of learning and development opportunities to allow you to deepen your technical knowledge and for continuous growth
  • By working with us, you will make a meaningful contribution to improving human living conditions
  • Attractive salary, employee benefits and performance bonus

Please note that we can only consider applications that are submitted online via our application management tool.

Apply now