Customer Service Representative

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 4,500 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

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Your challenges

• Communicates with customers by phone and email.
• Enters orders into the ERP system.
• Fills out forms, required to maintain a number of databases (SAP, LN, and U7).
• Assists customer with complaints concerning product supplied and follows up with other departments as needed to provide the customer with a positive experience.
• Supports Sales & Service in quotations, product availability, and order management.
• Support finance with communication to customers on their account status.
• Follow all department policies and procedures.
• Knowledge of some science and working in a manufacturing environment is desirable.
• Customer Service Telephony skills are required.
• Follows ISO 9001 policies and procedures in the performance to the responsibilities outlined in the job description.
• Perform other job-related duties as assigned.

Your expertise

• **Employment at Eppendorf requires vaccination against Covid-19, or, an approved accommodation due to a qualified exemption**

Your benefits at Eppendorf

• Competitive total rewards package including health, financial, and education benefits
• Innovative and Collaborative corporate culture
• Contribute to improving the human living condition
• Direct impact on business

Please note that we can only consider applications that are submitted online via our application management tool.

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