Customer Service Representative

  • Career level: Direct Entry
  • Employment: Fulltime, permanent
  • Start: immediately
  • Location: Enfield, CT (US)
  • Job-ID: R4826

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 4,500 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

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Your challenges

  • Communicates with customers by phone and email.
  • Enters orders into the ERP system.
  • Fills out forms, required to maintain a number of databases (SAP, LN, and U7).
  • Assists customer with complaints concerning product supplied and follows up with other departments as needed to provide the customer with a positive experience.
  • Supports Sales & Service in quotations, product availability, and order management.
  • Support finance with communication to customers on their account status.
  • Follow all department policies and procedures.
  • Knowledge of some science and working in a manufacturing environment is desirable.
  • Customer Service Telephony skills are required.
  • Follows ISO 9001 policies and procedures in the performance to the responsibilities outlined in the job description.
  • Perform other job-related duties as assigned.

Your expertise

  • **Employment at Eppendorf requires vaccination against Covid-19, or, an approved accommodation due to a qualified exemption**

Your benefits at Eppendorf

  • Competitive total rewards package including health, financial, and education benefits
  • Innovative and Collaborative corporate culture
  • Contribute to improving the human living condition
  • Direct impact on business

Please note that we can only consider applications that are submitted online via our application management tool.

Apply now