Field Service Engineer

  • Career level: Direct Entry
  • Employment: Fulltime, permanent
  • Start: immediately
  • Location: Singapore
  • Job-ID: R2293

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 4,500 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

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Your challenges

  • Provide high levels of technical support to external customers in a timely manner
  • Assist in the generation of service revenue and management of expenses in accordance with the annual operating budget
  • Follow internal quality procedures and service manuals
  • Complete assigned service jobs, including pre-delivery checks, preventative maintenance, repairs and installation requests in a professional and efficient manner to help maintain high levels of customer satisfaction and achieve the revenue budget.
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner and as per departmental guidelines/objectives
  • Maintain daily communications with customers and internal staff to ensure resolution and proper follow-up, leading to customer satisfaction and professionalism
  • Maintain tools and test equipment properly and ensure they are calibrated
  • Utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
  • Explore alternatives to improve the effectiveness of department methods and procedures
  • Identify sales opportunities and communicate them to sales team
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps to Service Manager, providing solutions when possible
  • Liaise with Customer Service to submit warranty claims for products via the Eppendorf RMA process and maintain records.
  • Operate in a safe manner, observing Eppendorf's commitment to work health and safety and actively minimising risks.
  • Travel interstate and overseas as workload requires
  • Other duties as requested from time to time to support the company.

Your expertise

  • Relevant tertiary qualification e.g. Degree in electronics/engineering is preferred.
  • 2-5 years commercial experience in a field service engineer position, preferably within the life science industry
  • Demonstrated ability to collaborate effectively across different parts of an organisation
  • Demonstrated ability to solve problems and take initiative

Please note that we can only consider applications that are submitted online via our application management tool.

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