Field Service Engineer - Bioprocess

  • Start: immediately
  • Location: Dallas

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With more than 3,600 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

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Your challenges

  • Perform service efficiently and effectively on instruments and equipment as requested or initiated. This includes but is not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement. 
  •  Adheres to service manuals, technical procedures, and direction while properly documenting and managing work activity, time recording, billing, and quality documents in-house, on-site at customer facilities or over the phone as required.
  • Delivers high quality, customer-centric service to improve service outcomes and drive a high level of customer satisfaction through exhibiting both excellent technical and customer skills.
  • Demonstrates a positive can-do professional image and attitude in front of customers and colleagues always. Communicates status and expectations in both written and verbal formats in a clear, complete, concise manner at frequent or as requested intervals. Exhibits excellent proactive pre-call planning and follow up skills.
  • Establish and maintain a high degree of technical knowledge pertaining to service activities described. Satisfactory completion service training curriculum on an ongoing basis.
  • Establish and maintain a high degree of technical knowledge pertaining to service activities described. Satisfactory completion of the service training curriculum on an ongoing basis. 
  • Acts as a trusted advisor to Eppendorf customers, by understanding the customer’s issues and recommending solutions that provide positive customer experience and satisfy the customer’s requirements. 
  • Contributes to the sale of Eppendorf North America service products to meet revenue budgets and objectives at a personal, regional, and national level.
  • Participates in generating cross-selling leads to product sales colleagues to promote equipment sales growth.
  • Responsible for proper care and management of corporate assets including; company vehicle, company tools, test equipment, and all other assigned assets.
  • Responsible for inventory management of spare parts.
  • Maintains and re-orders suitable inventory and complies with all the company's inventory control policies, procedures, rules, and regulations.
  • Routinely requires extensive or overnight travel on short notice within or sometimes beyond defined territory or routine business hours to support customer and/or ENA and Eppendorf Service needs.  The ability to travel by commercial airlines is required.
  • Adheres to universal safety precautions as required by Eppendorf North America and all other requirements mandated by clientele.
  • Responsible to accurately follow all required elements of the Quality Management System and all other company policies and procedures. 
  • Properly documents and manages all work activity, including input to the CRM system, inventory management, time management, billing, and quality-related activities.
  • Your expertise

    • The ability to travel by commercial airlines is required
    • Associate's degree (A.A.) or equivalent from a two-year college or technical school or equivalent military training,
    • Three to five years’ related experience and/or training

    Your benefits at Eppendorf

    • Competitive total rewards package including health, financial, and education benefits
    • Innovative and Collaborative corporate culture
    • Contribute to improving the human living condition
    • Company Vehicle

    Apply now