Bioprocess Field Service Engineer - NC

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With more than 3,600 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

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Your Tasks

Perform service efficiently and effectively on instruments and equipment as requested or initiated. This includes but is not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement.

Delivers high quality, customer-centric service to improve service outcomes and drive a high level of customer satisfaction through exhibiting both excellent technical and customer skills.

Establish and maintain a high degree of technical knowledge pertaining to service activities described. Satisfactory completion service training curriculum on an ongoing basis

Acts as a trusted advisor to Eppendorf customers, by understanding the customer’s issues and recommending solutions which provides a positive customer experience and satisfies the customer’s requirements. Contributes to the sale of service products to meet revenue budgets and objectives at a personal, regional and national levels.

Routinely requires extensive or overnight travel on short notice within or sometimes beyond defined territory or routine business hours to support customer needs.

Your Expertise

The ability to travel by commercial airlines is required

Associate's degree (A.A.) or equivalent from a two-year college or technical school or equivalent military training, and three to five years’ related experience and/or training.

Effectively demonstrates Eppendorf’s key competencies in the following ways:

Customer Focus - building strong relationships across the organization and delivering customer-centric solutions

Decision Quality - Making well-informed and timely decisions that keep the organization moving forward

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives

Drives Results -  Balancing competing priorities without comprising quality. Consistently achieving results with a sense of urgency.

Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Manages Ambiguity – Resourceful and resilient; operates effectively, even when things are not certain or the way forward is not clear

Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity

Ensures Accountability - Holding self and others accountable to meet commitments

Cultivates Innovation - Creating new and better ways for the organization to be successful

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