Key Account Manager

  • Career level: Direct Entry
  • Employment: Fulltime, permanent
  • Start: immediately
  • Location: Framingham, MA / Cambridge, MA
  • Job-ID: R3064

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 4,500 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to be in an environment in which you can work efficiently? At Eppendorf you will be using your competencies to work on solutions for operational matters in a positive and affirmative working environment. You will be working closely with your team. You are also motivated by responsible tasks? Then apply now!

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Your challenges

  • Manage multiple accounts as the face of the company to our current and future customers.
  • Build and maintain customer relationships with excellent service & support, smartly using the available back-office in The Netherlands.
  • Maintain close relationships with departments from other offices to strengthen the sales force and maintaining agility.
  • Set up revenue forecasts and meet their targets.
  • Accompany and give consultation to customers during each phase of the (after) sale.
  • Workflow consultation post sale
  • Provide product demonstration on-site or online using webinars
  • Participate in exhibitions and trade shows, and online events
  • Be involved in online marketing by collaborating with marketers and participating in writing for the target audience.
  • Organize on-site events at the customer for product demonstrations and kick-off/training sessions.
  • Manage CRM/ERP accounts by keeping an intact audit-trail from first contact to sale and reporting results monthly.
  • New business, especially in new untapped areas (geographically and industry sector wise)
  • Managing sales cycle in B2C and B2B, working very closely with potential customers in consultative approach to drive results.
  • Working closely with various departments internally and externally (Sales, Marketing, IT, etc.)

Your expertise

  • Experience in sales and account management for life science laboratories.
  • Degrees in the Business or Life Science field with relevant education and hands-on laboratory experience in the Life Sciences.
  • The ability to travel to customer sites on a frequent basis, and a willingness to travel, both domestically and internationally.
  • Excellent English skills, written and verbal.
  • A customer-oriented and results-driven approach.
  • Strong organizational skills and business acumen.
  • Goal oriented and result driven
  • Strong aptitude towards Software Management tools
  • CRM management like ZOHO and Salesforce
  • Event organizations
  • Sales Campaign Strategy experience
  • Software/high-tech background is a plus

Your benefits at Eppendorf

  • Competitive total rewards package including health, financial, and education benefits
  • Innovative and Collaborative company culture
  • Direct impact on the business
  • Work across multiple department

Please note that we can only consider applications that are submitted online via our application management tool.

Apply now