Sales Support & Order Processing Specialist

  • Career level: Direct Entry
  • Employment: Fulltime, permanent
  • Start: immediately
  • Location: Singapore
  • Job-ID: R3222

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 4,500 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to be in an environment in which you can work efficiently? At Eppendorf you will be using your competencies to work on solutions for operational matters in a positive and affirmative working environment. You will be working closely with your team. You are also motivated by responsible tasks? Then apply now!

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Your challenges

  • Provide high levels of support to external customers in relation to telephone, fax, and email inquiries, purchase orders, service requests etc.
  • Support internal customers by taking responsibility for a variety of administrative and operational tasks
  • Act as the primary internal contact point for customers and dealers who contact Eppendorf by telephone, email and fax
  • Provide product information, delivery information, pricing, etc.
  • Address first-level applications, service and product-related questions and escalate more advanced questions to the appropriate personnel
  • Direct calls appropriately and liaise with operational marketing, technical product support, service and sales
  • Process all incoming customer purchase orders (direct and dealer), managing these per known pricing and promotions according to territory responsibility
  • Initiate deliveries and invoicing according to territory responsibility
  • Support set-up, dispatch and invoicing for service work orders within territory responsibility
  • Manage enquires via general email inboxes, ensuring these are actioned every day
  • Work within CRM to prepare and manage quotes, and other information relevant to sales order processing
  • Maintain contact, account and customer information in the CRM system (e.g. adding and deleting contacts as well as documenting key discussions)
  • Assist with the dispatch of goods for ep-points
  • Maintain customer complaint register and ensure all complaints are documented in the CRM
  • Assist Sales Team with customer support-related functions (e.g. quoting, product selection, samples etc.)
  • Provide administrative support using Word, Excel, PowerPoint, etc. as required
  • Provide an overall exceptional customer experience

Your expertise

  • Bachelor’s Degree in Business Administration, Economics, Science or related subject is considered an advantage
  • 3-5 years professional experience in the field of sales support, order management, or equivalent combination of education and work experience
  • Life science industry experience is considered an advantage
  • Experience with order processing, CRM, and quotation solutions
  • Experience in order processing for tender
  • Good knowledge of SAP
  • Experience in project management
  • Strong skills in Word and Excel
  • Customer Focused attitude
  • Strong communication skills
  • Ability to multi-task and operate under pressure
  • Excellent organizational skills
  • Team Player

Please note that we can only consider applications that are submitted online via our application management tool.

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