Sales Support & Order Processing Specialist

  • Career level: Direct Entry
  • Employment: Fulltime, permanent
  • Start: immediately
  • Location: Sydney
  • Job-ID: R1785

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 4,500 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to be in an environment in which you can work efficiently? At Eppendorf you will be using your competencies to work on solutions for operational matters in a positive and affirmative working environment. You will be working closely with your team. You are also motivated by responsible tasks? Then apply now!

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Your challenges

  • The Sales Support & Order Processing Specialist/Sales Support Specialist will be part of the AU/NZ Sales Support and Order Processing Team reporting to the Manager of Sales Support and Order Processing. This position is responsible for supporting regional sales activities including order management as well as sales and service-related support. The focus will be to ensure a best in class customer journey through sales support and order processing.
  • Provide high levels of support to external customers in relation to telephone, fax and email enquiries, purchase orders, etc.
  • Support internal customers by taking responsibility for a variety of administrative and operational tasks.
  • Act as the primary internal contact point for customers and dealers who contact Eppendorf by telephone, email and fax
  • Provide product information, delivery information, pricing, etc.
  • Address first-level applications and product-related questions and escalating more advanced questions to the appropriate personnel.
  • Direct calls appropriately and liaise with operational marketing, technical product support, service and sales.
  • Process all incoming customer purchase orders (direct and dealer), managing these per known pricing and promotions according to territory responsibility.
  • Initiate deliveries and invoicing according to territory responsibility.
  • Manage enquires via general email inboxes, ensuring these are actioned every day.
  • Work within CRM to prepare and manage quotes, and other information relevant to sales order processing.
  • Maintain contact, account and customer information in the CRM system (eg. adding and deleting contacts as well as documenting key discussions).
  • Assist with the dispatch of goods for ep-points.
  • Ensure all complaints are documented in the CRM.
  • Assist Sales Team with customer support related functions (e.g. quoting, product selection, samples etc.).
  • Provide administrative support using Word, Excel, PowerPoint, etc. as required.
  • Provide an overall exceptional customer experience

Your expertise

  • Bachelor’s Degree in Business Administration, Economics, Science or related subject is considered an advantage
  • 3-4 years’ professional experience in the field of sales support, order management, or equivalent combination of education and work experience
  • Life science industry experience is considered an advantage
  • Experience with order processing, CRM, and quotation solutions. Good knowledge of SAP
  • Experience in project management
  • Strong Skills in Word and Excel
  • Customer focused attitude and strong communication skills
  • Ability to multi-task and operate under pressure
  • Excellent organizational skills and team player

Your benefits at Eppendorf

  • We truly appreciate our employees and their performance
  • We offer a wide range of learning and development opportunities to allow you to deepen your technical knowledge and for continuous growth
  • By working with us, you will make a meaningful contribution to improving human living conditions
  • Attractive salary, employee benefits and performance bonus

Eppendorf is an equal opportunity employer. We offer all qualified employees and applicants identical chances.

We are looking forward to receiving your application!

Please send your application to hr-apa@eppendorf.com.my

Please note that we can only consider applications that are submitted online via our application management tool.

Apply now