Service Engineer - Bioprocess

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 4,500 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

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Your challenges

• Provide service support to the assigned region (may include APA in the future) for Bioprocess Products.
• Develop strategies along with Service Manager to promote bioprocess service products and offerings to augment product sales and value-add to customers
• Ensure proper and timely performance of service work in line with customer’s expectation
• Provide training and re-training to new, existing bioprocess service team, local engineers at other Eppendorf branches, dealers/ distributor engineers to ensure highest service capability on a pre-agreed intervals in the year
• Provide expert advice and trouble shoot with applications and technical service support for bioreactor equipment, instrumentation and automation related to bioprocess technology products in assigned region
• Liaise with US and EU HQs ensuring proper reporting and tracking of issues happening in the APA region
• Manage and communicate with regional service managers/heads/dealers about Bioprocess service activities
• Configure service quotations and contracts for customers, working together with sales team
• Responsible to generate service revenue in his region and support to achieve APA service targets
• Assist with pre-sales activities and support to answer technical questions about Bioprocess systems, involved in the discussion with the customer’s engineering team to prepare and inspect site prior to installation
• Perform installations, trainings, PMs and repairs in the region – assisting the bioprocess service team members especially for high value projects

Your expertise

• Bachelors in Electrical, Instrumentation, Automation etc. Background education, training and working experience focusing on bioprocessing, both downstream and upstream would be an added advantage.
• Experience - 3yrs to 7yrs
• Worked and trained on Bioprocessing instruments hands-on

Your benefits at Eppendorf

• We truly appreciate our employees and their performance. This is why we offer an attractive salary.
• By working with us, you will make a meaningful contribution to improving human living conditions.
• To enable you to depend your technical knowledge and to continuous development, we offer a wide range of training and development options.
• Attractive employee benefits
• Attractive performance bonus

Please note that we can only consider applications that are submitted online via our application management tool.

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