Service Engineer

  • Career level: Direct Entry
  • Employment: Fulltime, permanent
  • Start: immediately
  • Location: Selangor
  • Job-ID: R1717

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 4,500 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. Would you like to test the latest premium products independently and contribute to their design? At Eppendorf you will be developing continuously in your area of expertise and you will have access to modern technical equipment and excellent working conditions. You are also motivated by scientific expertise? Then apply now!

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Your challenges

  • Provide service support to the region for Bioprocess Products.
  • Develop strategies along with Service Manager to promote bioprocess service products and offerings to augment product sales and value-add to customers
  • Ensure proper and timely performance of service work in line with customer’s expectation
  • Provide training and re-training to new, existing bioprocess service team, local engineers at other Eppendorf branches, dealers/ distributor engineers to ensure highest service capability on a pre-agreed intervals in the year
  • Provide expert advice and trouble shoot with applications and technical service support for bioreactor equipment, instrumentation and automation related to bioprocess technology products in assigned region
  • Liaise with US and EU HQs ensuring proper reporting and tracking of issues happening in the APA region
  • Manage and communicate with regional service managers/heads/dealers about Bioprocess service activities
  • Configure service quotations and contracts for customers, working together with sales team
  • Assist with pre-sales activities and support to answer technical questions about Bioprocess systems, involved in the discussion with the customer’s engineering team to prepare and inspect site prior to installation
  • Perform installations, trainings, PMs and repairs in the region – assisting the bioprocess service team members especially for high value projects

Your expertise

  • Bachelors in Electrical, Instrumentation, Automation etc. Background education, training and working experience focusing on bioprocessing, both downsteam and upstream would be an added advantage.
  • Worked and trained on Bioprocessing instruments hands-on

Please note that we can only consider applications that are submitted online via our application management tool.

Apply now