Training Manager

  • Career level: Direct Entry
  • Employment: Fulltime, permanent
  • Start: immediately
  • Location: Chennai
  • Job-ID: R5683

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 5,000 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

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Your challenges

  • Act as first point-of-contact for technical customer inquiries and distribute inquiries to Service, Sales, and Marketing as necessary
  • Answer detailed, technical customer questions related to product configuration and performance and initiate customer service when an issue requires elevation
  • Administrate e-learning platform for India and Middle East Africa to enroll and monitor training progress of new joiners in sales and service team
  • Initiate, coordinate and conduct induction and refresher training for sales and service teams
  • Creating a training calendar in coordination with Marketing, Sales, and Service and executing the programs
  • Conduct on-site training programs/workshops for customers and students
  • Managing demo items, its logistics, and inventory of lab equipment
  • Identify, promote and engage educational institutions to develop student programs, training and internship
  • Provide support for sales representatives on detailed product-related and performance-related queries
  • Support Sales process with technical expertise, e.g. participation in trade shows, product demonstrations, and customer training
  • Coordinate with Service and/or Sales to visit end-customers (where and when applicable) to assist in providing support as required
  • Execute training for end-users in coordination with Service and Sales
  • Complete training and provide end-user training certificates
  • Execute training for dealers

Your expertise

  • Postgraduate Degree in Life Sciences, Ph.D. preferable with genomics or Biotechnology a core area
  • Professional experience in the field of technical product support or an equivalent combination of education and work experience is preferred
  • Life science industry experience is considered an advantage
  • Very good verbal and written communication skills in English and other Indian languages
  • Teaching and demonstration skills

Your benefits at Eppendorf

  • We truly appreciate our employees and their performance. This is why we offer an attractive salary.
  • By working with us, you will make a meaningful contribution to improving human living conditions.
  • To enable you to depend your technical knowledge and to continuous development, we offer a wide range of training and development options.
  • Attractive employee benefits
  • Attractive performance bonus

Please note that we can only consider applications that are submitted online via our application management tool.

Apply now