Service & Support

Your success matters to us!
Support and service are important at Eppendorf. We stay in touch with our customers even after the sales process concludes. And so that your applications always deliver excellent results using Eppendorf devices and consumables, we offer you a comprehensive portfolio of services – available around the world. Our application, training and technical support teams are at your side with reliable, premium service.

Eppendorf Training Center
Eppendorf training courses and workshops offer participants the opportunity to gain basic knowledge or develop their existing skills further in a variety of areas of research, medicine and industry. The many seminars and workshops Eppendorf offers on site, in its own rooms at the Eppendorf Training Center or even as online webinars include both theoretical and practical sections. In this comfortable, supportive learning environment, you can gain practical experience as one element of your success in the laboratory.

Premium maintenance and certification services
By identifying problems early on and resolving them, preventive maintenance helps you ensure that your systems work reliably. Essential Check, Advanced Maintenance and Premium Service are Eppendorf maintenance programs that have been adapted to your needs so that you can always count on your devices working correctly.

Our certification packages offer you options for device calibration, verification, and Installation Qualification and Operational Qualification (IQ/OQ) and thus ensure the precision and faultlessness of your devices according to the specifications of the manufacturer or customer.

In addition, you’ll receive extensive service documentation to support you in preparing for your next quality check or regulatory audit.