Privacy Statement

We take the protection of any data transmitted by you, including your personal details, very seriously. Any data processing activities by companies of Eppendorf Group are made under observation of statutory data protection provisions.

1. Personal data and purposes for the processing of personal data

Personal data is information that identifies you, such as your name, date of birth, telephone number, e-mail or postal address. Please note that personal data is used only to provide you with a more enjoyable, convenient online experience and to help us and others to identify you as a member of our online community and/or provide information regarding products or services that may be of interest to you. We use your personal data to support and enhance your use of the Site and its features, including without limitation: 

  • use of our online shop
  • fulfilling your order,
  • providing customer service,
  • use of our specific functions in the area of myEppendorf (e. g. epPoints, product registration),
  • subscription / de-registration with our newsletter and webinars,
  • taking part in a survey, competition or sweepstake,
  • online applications;
  • contacting us;

and otherwise supporting your use of the Site.

We may use your personal data for target advertising toward you based on things such as region, gender, position, interests, goals, habits etc. and in order to meet legal obligations.

Access to the individual specific functions of our website can be deactivated through the user administration section, or the contact form respectively. There is also an option to delete your entire account.

Any personal data are mainly stored for business and order processing purposes. Only for these purposes we forward personal data within the Eppendorf Group and to service providers set forth in Section 3.

Please note that we use non-identifying and aggregated data to better design our website and for business and administrative purposes. Please note that we are not in any way liable or responsible for personal or other data you choose to voluntarily submit in blogs, forums, bulletin boards, or any other publicly accessible areas of this Site.

2. Responsible Office

Eppendorf AG, Barkhausenweg 1, 22331 Hamburg/Germany is the responsible office in the meaning of BDSG [German Federal Data Protection Act].

3. Data Transmission to Third Parties

We observe a strict duty of confidentiality about your personal data. We do not sell or rent your personal data to third parties. Whenever your personal data are transferred outside of the European Economic Area, we will take measures to ensure that the transfer of your personal data is adequately protected.

We may share your personal data with our direct and/or indirect subsidiaries, divisions and affiliates, which can be located inside and outside of the European Economic Area. Eppendorf AG is part of the globally acting Eppendorf Group (http://corporate.eppendorf.com/en/company/international-presence/).

We may also transfer your personal data as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.

As indicated above, we may share non-identifying and aggregated information with third parties for any purpose, for example for statistics purposes or in order to meet legal obligations. Such information does not contain personal data.

We may instruct third parties, located inside and outside of the European Economic Area, to assist us by performing services on our behalf with respect to the processing of your personal data. We may for example use these third parties to host the Site, to operate the various features available on the Site, to send e-mails, to analyze data, to provide search results and links and to assist you in fulfilling your orders.

We may also permit certain trusted third parties to track usage, analyze data such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring website (if any) and other parameters in the URL. This is collected in order to better understand our Site usage, and enhance the performance of services to maintain and operate the Site and certain features on the Site. Please see the section “Cookies” for more information.

We only provide the amount of personal data that is necessary for these third party service providers to complete the requested service. Your personal data is provided subject to agreements which reflect that these third party service providers must keep such information confidential, that the personal data is not used for any other purposes than the provision of the requested services and that all personal data will be used in accordance with the applicable privacy legislation, including strict provisions in the light of data security.

Furthermore, we may disclose your personal data if:

  • you provided your consent to do so;
  • when authorized by law or when necessary to comply with any applicable legal obligation;
  • the interests of Eppendorf require disclosure, for instance when disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities. If we are legally compelled to disclose your personal data to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited.

4. Safety of Data

Eppendorf will take any technical and organizational measures in order to ensure safety of any personal data, in particular protection against malicious entering and accessing of our information systems, against loss, change or unauthorized forwarding to any third party.

5. Cookies

Cookies are small text files placed by your browser of your device in order to store certain information. We use mainly so-called session cookies, which enable us to make the use of our internet offers as convenient and efficient as possible. These session cookies will automatically expire after a few hours. To an extent, however, these cookies also pass along information used to automatically recognize you. Recognition occurs through an IP address saved to the cookies. The information thereby obtained is used to improve our services and to expedite your access to the website. It is a matter of course that you can equip your browser in a way that it does not store our cookies on your fixed hard disc. In this connection, however, we indicate to the fact that some functions of our internet offers, e. g. eShop or myEppendorf will then be unable to be used anymore. Therefore, we kindly recommend enabling receipt of cookies. Information about the use of cookies in the context of Google Analytics and Google Remarketing can be found in Sections 10. and 13.

6. Registration

We offer you the opportunity to sign up for our website. The information entered when signing up, as shown in the registration form (https://www.eppendorf.com/myeppendorf/) is collected and stored solely for use by our services. When signing up for our website, we also store the date and time you registered. This serves to protect us in the event a third party improperly and without your knowledge makes use of your data to sign up for our site. None of this information is transferred to third parties. Nor is any of this information matched to any information that may be collected by other components of our website.

7. Newsletter

Our website offers you the opportunity to subscribe to our newsletter. The newsletter provides you periodically with information about our services. To receive our newsletter, we require a valid email address and an active myEppendorf account. We will review the email address you provide for the purpose of determining whether you are in fact the owner of the email address provided or whether the actual owner of said address is authorized to receive the newsletter (so-called double opt-in procedure). When subscribing to our newsletter, we will store the date and time you subscribed. This serves to protect us in the event a third party improperly and without your knowledge makes use of your email address to subscribe to our newsletter. You may cancel your subscription to the newsletter at any time within your myEppendorf account profile or via a respective link in each newsletter.

8. Recording and Statistic

In order to prevent misuse of our internet page and to protect our infrastructure against attacks, any access to pages will be stored together with other information such as IP address, time, operating system, browser and site address. These data will remain anonymous and will not be compared with user addresses of a possibly existing customer login. For a tailor-made design as well as for optimization purposes, additional anonymous data are collected and stored. For this purpose, cookies may be used which enable recognition of internet browsers. However, data of use will not be brought together with data on logged-in users. In particular IP addresses will be made illegible immediately after receipt which renders allocation of user profiles and IP addresses impossible. Only the country of origin of a user can be derived from the IP address, and will be stored in order to enable evaluation of use in accordance with countries.

9. Changes of this Privacy Statement

Due to current conditions, e. g. changes of relevant data protection laws, we will update and amend this privacy statement, if applicable.

10. Information / Correction / Deletion / Blocking

According to the German Federal Data Protection Act you are entitled to inspect your stored data free of charge as well as to correct, ban or delete your data and to withdraw any consent you have given. Excluded are data whose correction, banning or deletion would infringe with statutory or contractual storage and archiving obligations, or those in conformity with articles of association; furthermore, data which are required for establishment, contents or change of your contractual relationship with us, or which must be stored for accounting purposes.

If you have any queries, or if you wish to change or delete your profile, please contact us by post:
Eppendorf AG
Customer Relationship Management
Barkhausenweg 1
22339 Hamburg/Germany
Phone: +49 40 / 53801-0
Email: eppendorf@eppendorf.de
Website: www.eppendorf.com

11. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google“. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Google will not associate your IP address with any other data held by Google.

We have activated the IP anonymization function. Google will truncate/anonymize the last octet of the IP address. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB. As an alternative to the browser plug-in, particularly for browsers of mobile devices, you can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website. The opt-out cookie applies only in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again. We furthermore use Google Analytics to evaluate data from both double-click cookies and AdWords for statistical purposes. If you do not want this, you can deactivate this function by using the Ad Manager (http://www.google.com/settings/ads/onweb/?hl=de).

We use Google Analytics including the features of Universal Analytics. Universal Analytics allows us to analyze the activities on our sites across devices (e.g. in cases of laptop access and later access on a tablet). This is enabled by the pseudonym assignment of a user ID to a user. Such an assignment occurs, for example, when you register for a customer account or register with your customer account. However, no personal data will be forwarded to Google. Adding additional features to Google Analytics with Universal Analytics does not mean that there is a limitation of data protection measures such as IP Masking or the browser add-on.

12. Use of Facebook components

Our website employs components provided by facebook.com. Facebook is a service of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. Each time our website receives an access request equipped with a Facebook component, the component prompts your browser to download an image of this Facebook component. Through this process, Facebook is informed precisely which page of our website is being visited. When you access our site while logged into Facebook, Facebook uses information gathered by this component to identify the precise page you are viewing and associates this information to your personal account on Facebook. Whenever you click on the “Like“ button, for example, or enter a comment, this information is transmitted to your personal account on Facebook and stored there. In addition, Facebook is informed of your visit to our website. This occurs regardless of whether you click on a component or not. If you wish to prevent the transfer to and storage of data by Facebook about you and your interaction with our website, you must first log out of Facebook before visiting our website. The data protection policies of Facebook provide additional information, in particular about the collection and use of data by Facebook, your rights in this regard as well as the options available to you for protecting your privacy: https://de-de.facebook.com/about/privacy/. In addition, tools are freely available on the market that can be used to block Facebook social plug-ins with add-ons from being added to all commonly used browsers: http://webgraph.com/resources/facebookblocker/. You can find an overview of Facebook plugins at https://developers.facebook.com/docs/plugins/.

13. Use of YouTube components with enhanced data protection mode

On our website we use components (videos) of YouTube, LLC 901 Cherry Ave., 94066 San Bruno, CA, USA, a company belonging to Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA. To this end, we use the “- enhanced data protection mode -” option provided by YouTube. When you display a page that has an embedded video, a connection will be made to the YouTube server and the content will appear on the website via a communication to your browser. According to the information provided by YouTube, in “- enhanced data protection mode -”, data is only transferred to the YouTube server, in particular which of our websites you have visited, if you watch the video. If you are logged onto YouTube at the same time, this information will be matched to your YouTube member account. You can prevent this from happening by logging out of your member account before visiting our website. Further information about data protection by YouTube is provided by Google under the following link: https://www.google.de/intl/de/policies/privacy/.

14. Use of Google Remarketing

This site uses the remarketing feature of Google Inc. ("Google"). This function is used to present visitors to the website as part of the Google advertising network with interest-based advertising. The website visitor's browser stores "cookies", which are small text files that are stored on your computer and that allow visitors to recognize them when they visit sites that are part of Google's advertising network. On these pages, visitors can then be presented with advertising that relates to content that the visitor previously accessed on websites using the remarketing feature of Google.

Furthermore, inter-device remarketing is used. In this way, visitors who visit our website on a device can also be addressed to our online advertising on other devices. For inter-device remarketing, your browsing history is linked to your Google Account, Google Analytics data, and a Google-authenticated ID.

By its own account, Google does not collect personal data during this process. However, if you do not want the Google remarketing feature, you can always disable it by making the appropriate settings at http://www.google.com/settings/ads. Alternatively, you can disable the use of cookies for interest-related advertising through the Network Advertising Initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp. For more information about Google's remarketing and Google data protection, please visit http://www.google.com/privacy/ads/.

15. Use of Twitter recommendation components

Our website employs components provided by Twitter. Twitter is a service of Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. Each time our website receives an access request equipped with a Twitter component, the component prompts your browser to download an image of this component from Twitter. Through this process, Twitter is informed precisely which page of our website is being visited. We have no control over the data that Twitter collects in the process, or over the extent of the data that Twitter collects. To the best of our knowledge, Twitter collects the URL of each website accessed as well as the IP address of the user, but does so solely for the purpose of displaying Twitter components. Additional information may be obtained from the Twitter data privacy policy, at: http://twitter.com/privacy. You may change your data privacy settings in your account settings, at http://twitter.com/account/settings.

16. Use of Xing recommendation components

Our website employs components provided by the network XING.com. These components are a service of XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany. Each time our website receives an access request equipped with a XING component, the component prompts your browser to download an image of this component from XING. To the best of our knowledge, XING does not store any personal information from the user obtained through accessing our website. XING also does not store IP addresses. In addition, no analysis of user activity occurs through the use of cookies in connection with the “XING Share-Button”. Additional information may be found in the data privacy provisions relating to the XING Share-Button, at: https://www.xing.com/app/share?op=data_protection.

17. Use of LinkedIn recommendation components

Our website employs components provided by the network LinkedIn. LinkedIn is a service of LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Each time our website receives an access request equipped with a LinkedIn component, the component prompts your browser to download an image of this component from LinkedIn. Through this process, LinkedIn is informed exactly which page of our website is being accessed. By clicking the LinkedIn “recommend button“ while logged into your LinkedIn account, you can link content from our website to your LinkedIn profile. This allows LinkedIn to associate your visit to our site with your LinkedIn account. We have no control over the data that LinkedIn collects thereby, nor over the extent of the data that LinkedIn collects. Nor do we have any knowledge of the content of data transferred to LinkedIn. Details on data collection by LinkedIn as well as your rights in this regard and your browser setting options may be obtained from the LinkedIn data privacy policy, which may be accessed at: http://www.linkedin.com/legal/privacy-policy.

18. Use of AddThis

Our website employs the bookmark service addthis.com. AddThis is a service of Clearspring Technologies Inc., 8000 Westpark Drive, Suite 625, McLean, VA 2210, USA. Each time our website receives an access request equipped with an AddThis component, the component prompts your browser to download an image of this component from AddThis. Through this process, AddThis is informed exactly which page of our website is being accessed. In addition, addthis.com also records your IP address, browser type, browser language, the website previously accessed as well as the date and time you visited the site and uses this data to compile an anonymized user profile. This data allows AddThis and its partner companies to direct targeted personalized ads at website users based on their particular interests. The display of advertising material occurs based on a browser cookie put in place by addthis.com, which analyzes user interaction with the website. You can permanently prevent addthis.com from placing a cookie on your browser by downloading and installing the opt-out cookie available at the following link: http://www.addthis.com/privacy/opt-out. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website. You can find the data privacy policies for AddThis at the following internet address, along with information about the collection and use of data by AddThis: http://www.addthis.com/privacy/privacy-policy.

19. Use of Pinterest

Our website employs the services of pinterest.com. Pinterest.com is a service of Pinterest, Inc., 808 Brannan St, San Francisco, CA 94103, USA. Through the “Pin it“ button integrated into our website, Pinterest is informed that you have accessed that particular page of our site. If you are logged into Pinterest, Pinterest can associate your visit to our site with your Pinterest account and thereby create a link to the data collected. Pinterest stores the data that is transferred through clicks on “Pin it“ buttons. You can find more information with respect to the purpose and extent of data collected, how it is processed and used as well as your rights in this regard and what settings you can use to protect your privacy by consulting the Pinterest data protection policy, which you can access at http://pinterest.com/about/privacy/. To prevent Pinterest from associating your visit to our website to your Pinterest account, you must first log out of your Pinterest account before visiting our site.

20. Use of Getty Images

Our website has the option of displaying free images from the stock image archives belonging to Getty Images. These components are a service of Getty Images International, Block 4, Floor 2, Bracken Business Park, Bracken Road, Sandyford, Dublin 18, Ireland. Images incorporated in this manner are identified by the annotation “Getty Images“ within the incorporated image. You can find additional information at http://www.gettyimages.de/Creative/Frontdoor/embed. A condition for the display of images from the Getty Images stock image archives on our website is that your IP address be transmitted to Getty Images. To the best of our knowledge, the IP address is used solely for the purpose of displaying the image on our website. We have no influence whatsoever should Getty Images store or exploit an IP address it collects for other purposes. You can find more information about the purpose and extent of data collection in the Getty Images data privacy policy, at http://www.gettyimages.de/Corporate/PrivacyPolicy.aspx.

21. Use of Google-Adwords

For purposes of promotion, our website also employs the Google ad tool "Google-Adwords". As part of this, our website employs the analysis service "Conversion-Tracking" from Google Inc. (“Google“). If you access our site by way of a Google ad, a cookie is placed on your computer. Cookies are small text files that your internet browser downloads and stores to your computer. These so-called "conversion cookies" cease to be active after 30 days and are not used to identify you personally. If you visit certain pages of our website while the cookie is still active, we and Google know that you, as user, have clicked on ads placed on Google and were redirected to our site. Google uses the information obtained through "conversion cookies" to compile statistics for our website. These statistics tell us the total number of users who have clicked on our ad as well as which pages of our site were then accessed by each user. However, neither we nor other advertisers who use "Google-Adwords" receive any kind of information that can be used to personally identify users. You can prevent the installation of "conversion cookies" by making the appropriate change to your browser settings, for example by setting your browser so that the automatic placement of cookies is deactivated or by blocking cookies from the domain "googleadservices.com“. You can obtain the relevant data privacy policy from Google at the following link: http://www.google.de/intl/en/policies/privacy/.

22. Contact details of the Data Protection Officer

The data protection officer of Eppendorf AG can be reached at datenschutz@eppendorf.de or 030-232553110.
Anyone who is concerned can at any time contact our Data Protection Officer directly with all questions and suggestions concerning data protection.

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