Privacy Statement

We take the protection of any data transmitted by you, including your personal details, very seriously. Any data processing activities by companies of Eppendorf Group are made under observation of statutory data protection provisions. The major part of Eppendorf’s pages on the internet can be used without entering any personal data. Only for few specific functions, such as use of our online shop, entering of personal details is required. We collect, process and use personal data in order to prepare offers, process orders and further enhance contents and functionality of our products, internet offers and services.

1. Personal Data and Their Use
Personal data is information that identifies you, such as your name, date of birth, telephone number, e-mail or postal address. We only use and collect personal data when you order goods or services and we require your data for processing your respective request or when you provide us with your explicit consent voluntarily. Particularly in the following cases we collect and use personal data:

  • upon use of our online shop
  • upon use of our specific functions in the area of myEppendorf (e. g. epPoints, product registration)
  • upon subscription / de-registration with our newsletter and webinars
  • upon taking part in a survey, competition or sweepstake
  • upon contacting us

Access to the individual specific functions of our website can be deactivated through the user administration section, or the contact form respectively. There is also an option to delete your entire account. Any personal data are mainly stored for business and order processing purposes. Only for these purposes we forward personal data within the Eppendorf Group and to service providers set forth in Section 2.

Processing and use of personal data is required for use of our online shop as well as for specific functions in myEppendorf (e. g. epPoints) in order to deliver orders or store individual user information. Any access to such information is protected by a personal customer login and password.

2. Responsible Office and Data Transmission to Third Parties
Eppendorf AG, Barkhausenweg 1, 22331 Hamburg/Germany is the responsible office in the meaning of BDSG [German Federal Data Protection Act]. Eppendorf AG processes any personal data in a centralized manner for the Eppendorf Group as a data processor. Forwarding of personal data within Eppendorf Group and to service providers (forwarding agencies, newsletter senders etc.) as data processor shall only be made in accordance with the provisions set forth herein and exclusively related to a certain purpose. There will be no transmission of personal data to any other third party – beyond recipients set forth in this statement – outside Eppendorf Group.

3. Safety of Data
Eppendorf will take any technical and organizational measures in order to ensure safety of any personal data, in particular protection against malicious entering and accessing of our information systems, against loss, change or unauthorized forwarding to any third party.

4. Cookies
Cookies are small text files placed by your browser of your device in order to store certain information. We use mainly so-called session cookies, which enable us to make the use of our internet offers as convenient and efficient as possible. These session cookies will automatically expire after a few hours. To an extent, however, these cookies also pass along information used to automatically recognize you. Recognition occurs through an IP address saved to the cookies. The information thereby obtained is used to improve our services and to expedite your access to the website. It is a matter of course that you can equip your browser in a way that it does not store our cookies on your fixed hard disc. In this connection, however, we indicate to the fact that some functions of our internet offers, e. g. eShop or myEppendorf will then be unable to be used anymore. Therefore, we kindly recommend enabling receipt of cookies. Information about the use of cookies in the context of Google Analytics and Google Remarketing can be found in Sections 10. and 13.

5. Registration
We offer you the opportunity to sign up for our website. The information entered when signing up, as shown in the registration form ( is collected and stored solely for use by our services. When signing up for our website, we also store the date and time you registered. This serves to protect us in the event a third party improperly and without your knowledge makes use of your data to sign up for our site. None of this information is transferred to third parties. Nor is any of this information matched to any information that may be collected by other components of our website.

6. Newsletter
Our website offers you the opportunity to subscribe to our newsletter. The newsletter provides you periodically with information about our services. To receive our newsletter, we require a valid email address and an active myEppendorf account. We will review the email address you provide for the purpose of determining whether you are in fact the owner of the email address provided or whether the actual owner of said address is authorized to receive the newsletter (so-called double opt-in procedure). When subscribing to our newsletter, we will store the date and time you subscribed. This serves to protect us in the event a third party improperly and without your knowledge makes use of your email address to subscribe to our newsletter. You may cancel your subscription to the newsletter at any time within your myEppendorf account profile or via a respective link in each newsletter.

7. Recording and Statistic
In order to prevent misuse of our internet page and to protect our infrastructure against attacks, any access to pages will be stored together with other information such as IP address, time, operating system, browser and site address. These data will remain anonymous and will not be compared with user addresses of a possibly existing customer login. For a tailor-made design as well as for optimization purposes, additional anonymous data are collected and stored. For this purpose, cookies may be used which enable recognition of internet browsers. However, data of use will not be brought together with data on logged-in users. In particular IP addresses will be made illegible immediately after receipt which renders allocation of user profiles and IP addresses impossible. Only the country of origin of a user can be derived from the IP address, and will be stored in order to enable evaluation of use in accordance with countries.

8. Changes of this Privacy Statement
Due to current conditions, e. g. changes of relevant data protection laws, we will update and amend this privacy statement, if applicable.

9. Information / Correction / Deletion / Blocking
According to the German Federal Data Protection Act you are entitled to inspect your stored data free of charge as well as to correct, ban or delete your data and to withdraw any consent you have given. Excluded are data whose correction, banning or deletion would infringe with statutory or contractual storage and archiving obligations, or those in conformity with articles of association; furthermore, data which are required for establishment, contents or change of your contractual relationship with us, or which must be stored for accounting purposes.

If you have any queries, or if you wish to change or delete your profile, please contact us by post:

Eppendorf AG Customer Relationship Management

Barkhausenweg 1

22339 Hamburg/Germany

Phone: +49 40 / 59801-0



10. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google“. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Google will not associate your IP address with any other data held by Google.

We have activated the IP anonymization function. Google will truncate/anonymize the last octet of the IP address. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under As an alternative to the browser plug-in, particularly for browsers of mobile devices, you can refuse the use of Google Analytics by clicking on the following Link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website. The opt-out cookie applies only in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again. We furthermore use Google Analytics to evaluate data from both double-click cookies and AdWords for statistical purposes. If you do not want this, you can deactivate this function by using the Ad Manager (

We use Google Analytics including the features of Universal Analytics. Universal Analytics allows us to analyze the activities on our sites across devices (e.g. in cases of laptop access and later access on a tablet). This is enabled by the pseudonym assignment of a user ID to a user. Such an assignment occurs, for example, when you register for a customer account or register with your customer account. However, no personal data will be forwarded to Google. Adding additional features to Google Analytics with Universal Analytics does not mean that there is a limitation of data protection measures such as IP Masking or the browser add-on.

11. Use of Facebook components
Our website employs components provided by Facebook is a service of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. Each time our website receives an access request equipped with a Facebook component, the component prompts your browser to download an image of this Facebook component. Through this process, Facebook is informed precisely which page of our website is being visited. When you access our site while logged into Facebook, Facebook uses information gathered by this component to identify the precise page you are viewing and associates this information to your personal account on Facebook. Whenever you click on the “Like“ button, for example, or enter a comment, this information is transmitted to your personal account on Facebook and stored there. In addition, Facebook is informed of your visit to our website. This occurs regardless of whether you click on a component or not. If you wish to prevent the transfer to and storage of data by Facebook about you and your interaction with our website, you must first log out of Facebook before visiting our website. The data protection policies of Facebook provide additional information, in particular about the collection and use of data by Facebook, your rights in this regard as well as the options available to you for protecting your privacy: In addition, tools are freely available on the market that can be used to block Facebook social plug-ins with add-ons from being added to all commonly used browsers: You can find an overview of Facebook plugins at

12. Use of YouTube components with enhanced data protection mode
On our website we use components (videos) of YouTube, LLC 901 Cherry Ave., 94066 San Bruno, CA, USA, a company belonging to Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA. To this end, we use the “- enhanced data protection mode -” option provided by YouTube. When you display a page that has an embedded video, a connection will be made to the YouTube server and the content will appear on the website via a communication to your browser. According to the information provided by YouTube, in “- enhanced data protection mode -”, data is only transferred to the YouTube server, in particular which of our websites you have visited, if you watch the video. If you are logged onto YouTube at the same time, this information will be matched to your YouTube member account. You can prevent this from happening by logging out of your member account before visiting our website. Further information about data protection by YouTube is provided by Google under the following link:

13. Use of Google Remarketing
This site uses the remarketing feature of Google Inc. ("Google"). This function is used to present visitors to the website as part of the Google advertising network with interest-based advertising. The website visitor's browser stores "cookies", which are small text files that are stored on your computer and that allow visitors to recognize them when they visit sites that are part of Google's advertising network. On these pages, visitors can then be presented with advertising that relates to content that the visitor previously accessed on websites using the remarketing feature of Google.

Furthermore, inter-device remarketing is used. In this way, visitors who visit our website on a device can also be addressed to our online advertising on other devices. For inter-device remarketing, your browsing history is linked to your Google Account, Google Analytics data, and a Google-authenticated ID.

By its own account, Google does not collect personal data during this process. However, if you do not want the Google remarketing feature, you can always disable it by making the appropriate settings at Alternatively, you can disable the use of cookies for interest-related advertising through the Network Advertising Initiative by following the instructions at  For more information about Google's remarketing and Google data protection, please visit

14. Use of Twitter recommendation components
Our website employs components provided by Twitter. Twitter is a service of Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. Each time our website receives an access request equipped with a Twitter component, the component prompts your browser to download an image of this component from Twitter. Through this process, Twitter is informed precisely which page of our website is being visited. We have no control over the data that Twitter collects in the process, or over the extent of the data that Twitter collects. To the best of our knowledge, Twitter collects the URL of each website accessed as well as the IP address of the user, but does so solely for the purpose of displaying Twitter components. Additional information may be obtained from the Twitter data privacy policy, at: You may change your data privacy settings in your account settings, at

15. Use of Xing recommendation components
Our website employs components provided by the network These components are a service of XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany. Each time our website receives an access request equipped with a XING component, the component prompts your browser to download an image of this component from XING. To the best of our knowledge, XING does not store any personal information from the user obtained through accessing our website. XING also does not store IP addresses. In addition, no analysis of user activity occurs through the use of cookies in connection with the “XING Share-Button”. Additional information may be found in the data privacy provisions relating to the XING Share-Button, at:

16. Use of LinkedIn recommendation components
Our website employs components provided by the network LinkedIn. LinkedIn is a service of LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Each time our website receives an access request equipped with a LinkedIn component, the component prompts your browser to download an image of this component from LinkedIn. Through this process, LinkedIn is informed exactly which page of our website is being accessed. By clicking the LinkedIn “recommend button“ while logged into your LinkedIn account, you can link content from our website to your LinkedIn profile. This allows LinkedIn to associate your visit to our site with your LinkedIn account.

We have no control over the data that LinkedIn collects thereby, nor over the extent of the data that LinkedIn collects. Nor do we have any knowledge of the content of data transferred to LinkedIn. Details on data collection by LinkedIn as well as your rights in this regard and your browser setting options may be obtained from the LinkedIn data privacy policy, which may be accessed at:

17. Use of AddThis
Our website employs the bookmark service AddThis is a service of Clearspring Technologies Inc., 8000 Westpark Drive, Suite 625, McLean, VA 2210, USA. Each time our website receives an access request equipped with an AddThis component, the component prompts your browser to download an image of this component from AddThis. Through this process, AddThis is informed exactly which page of our website is being accessed.  In addition, also records your IP address, browser type, browser language, the website previously accessed as well as the date and time you visited the site and uses this data to compile an anonymized user profile. This data allows AddThis and its partner companies to direct targeted personalized ads at website users based on their particular interests. The display of advertising material occurs based on a browser cookie put in place by, which analyzes user interaction with the website. You can permanently prevent from placing a cookie on your browser by downloading and installing the opt-out cookie available at the following link: You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website. You can find the data privacy policies for AddThis at the following internet address, along with information about the collection and use of data by AddThis:

18. Use of Pinterest
Our website employs the services of is a service of Pinterest, Inc., 808 Brannan St, San Francisco, CA 94103, USA. Through the “Pin it“ button integrated into our website, Pinterest is informed that you have accessed that particular page of our site. If you are logged into Pinterest, Pinterest can associate your visit to our site with your Pinterest account and thereby create a link to the data collected. Pinterest stores the data that is transferred through clicks on “Pin it“ buttons. You can find more information with respect to the purpose and extent of data collected, how it is processed and used as well as your rights in this regard and what settings you can use to protect your privacy by consulting the Pinterest data protection policy, which you can access at To prevent Pinterest from associating your visit to our website to your Pinterest account, you must first log out of your Pinterest account before visiting our site.

19. Use of Getty Images
Our website has the option of displaying free images from the stock image archives belonging to Getty Images. These components are a service of Getty Images International, Block 4, Floor 2, Bracken Business Park, Bracken Road, Sandyford, Dublin 18, Ireland. Images incorporated in this manner are identified by the annotation “Getty Images“ within the incorporated image. You can find additional information at A condition for the display of images from the Getty Images stock image archives on our website is that your IP address be transmitted to Getty Images. To the best of our knowledge, the IP address is used solely for the purpose of displaying the image on our website. We have no influence whatsoever should Getty Images store or exploit an IP address it collects for other purposes. You can find more information about the purpose and extent of data collection in the Getty Images data privacy policy, at

20. Use of Google-Adwords
For purposes of promotion, our website also employs the Google ad tool "Google-Adwords". As part of this, our website employs the analysis service "Conversion-Tracking" from Google Inc. (“Google“). If you access our site by way of a Google ad, a cookie is placed on your computer. Cookies are small text files that your internet browser downloads and stores to your computer. These so-called "conversion cookies" cease to be active after 30 days and are not used to identify you personally. If you visit certain pages of our website while the cookie is still active, we and Google know that you, as user, have clicked on ads placed on Google and were redirected to our site. Google uses the information obtained through "conversion cookies" to compile statistics for our website. These statistics tell us the total number of users who have clicked on our ad as well as which pages of our site were then accessed by each user. However, neither we nor other advertisers who use "Google-Adwords" receive any kind of information that can be used to personally identify users. You can prevent the installation of "conversion cookies" by making the appropriate change to your browser settings, for example by setting your browser so that the automatic placement of cookies is deactivated or by blocking cookies from the domain "“. You can obtain the relevant data privacy policy from Google at the following link:

21. Name and Address of Data Protection Officer

The Data Protection Officer of Eppendorf AG is:

Gregor Klar

brainosphere 1 GmbH

Holtzendorffstraße 20

14057 Berlin


Tel.: +49 30 32 70 19 93



Anyone who is concerned can at any time contact our data protection officer directly with all questions and suggestions regarding data protection.

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