Privacy Statement

The major part of Eppendorf’s pages on the internet can be used without entering any personal data. Only for few specific functions, such as use of our online shop, entering of personal details is required. We take the protection of any data transmitted by you, including your personal details, very seriously. Any data processing activities by companies of Eppendorf Group are made under strict observation of statutory data protection provisions. We collect, process and use personal data in order to prepare offers, process orders and further enhance contents and functionality of our products, internet offers and services. Personal data shall only be obtained if you give them voluntarily in the framework of your visit of our internet pages.

1. Personal Data and Their Use
We collect personal data in the following cases:
- upon use of our online shop
- upon use of our specific functions in the area of myEppendorf (e. g. epPoints, product registration)
- upon subscription / de-registration with our newsletters
- upon contacting us
- upon subscription / de-registration with our newsletter, webinars

Access to any of the individual specific functions of our website can be deactivated through the user administration section, or the contact form respectively. There is also an option to delete your entire account. Any personal data are mainly stored for business and order processing purposes. Only for these purposes we forward personal data within the Eppendorf Group and to service providers set forth in Section 2.

Processing and use of personal data is required for use of our online shop as well as for specific functions in myEppendorf (e. g. epPoints) in order to deliver orders or store individual user information. Any access to such information is protected by a personal customer login and password.

2. Responsible Office and Data Transmission to Third Parties
Eppendorf AG, Barkhausenweg 1, 22331 Hamburg/Germany is the responsible office in the meaning of BDSG [German Federal Data Protection Act]. Eppendorf AG processes any personal data in a centralized manner for the Eppendorf Group as a data processor. Forwarding of personal data within Eppendorf Group and to service providers (forwarding agencies, newsletter senders etc.) as data processor shall only be made in accordance with the provisions set forth herein and exclusively related to a certain purpose.

There will be no transmission of personal data to any other third party – beyond recipients set forth in this statement – outside Eppendorf Group.

3. Safety of Data
Eppendorf will take any technical and organizational measures in order to ensure safety of any personal data, in particular protection against malicious entering and accessing of our information systems, against loss, change or unauthorized forwarding to any third party.

4. Cookies
We use so-called session cookies (text files which are stored in the user’s computer while visiting one of our internet pages) which enable us to make the use of our internet offers as convenient and efficient as possible. These session cookies will automatically expire after a few hours. It is a matter of course that you can equip your browser in a way that it does not store our cookies on your fixed hard disc. In this connection, however, we indicate to the fact that some functions of our internet offers, e. g. eShop or myEppendorf will then be unable to be used anymore. Therefore, we kindly recommend enabling receipt of cookies.

5. Recording and Statistic
Evaluation In order to prevent misuse of our internet page and to protect our infrastructure against attacks, any access to pages will be stored together with other information such as IP address, time, operating system, browser and site address. These data will remain anonymous and will not be compared with user addresses of a possibly existing customer login. For a tailor-made design as well as for optimization purposes, additional anonymous data are collected and stored.

For this purpose, cookies may be used which enable recognition of internet browsers. However, data of use will not be brought together with data on logged-in users. In particular IP addresses will be made illegible immediately after receipt which renders allocation of user profiles and IP addresses impossible. Only the country of origin of a user can be derived from the IP address, and will be stored in order to enable evaluation of use in accordance with countries.

6. Social Networks
Our internet pages include links to social networks (e. g. Facebook, Twitter, YouTube, AddThis). These social networks are exclusively operated by third parties who have their business seat partly outside the EU or EEA – accordingly, there exists presumably no adequate data protection level in accordance with §§ 4b, 4c BDSG. These links are labelled in our internet offers by logos or other information notes.   Purpose and scope of data collection through social networks as well as respective further processing and use of your data and your related rights and equipment opportunities in order to safeguard your privacy can be taken from the data protection notes of the respective providers.

7. Hyperlinks to Other Websites
Some of our internet offers include hyperlinks to other websites which are not operated by Eppendorf Group. We do not review and monitor these websites, and we are neither responsible for their contents nor for their handling of personal data. Please see copyright law notes.

8. Changes of this Data Protection Statement
Due to current conditions, e. g. changes of relevant data protection laws, we will update and amend this data protection statement, if applicable.

9. Data Inspection and Corrections
According to §§ 6, 11 German Federal Data Protection Act you are entitled to inspect your stored data free of charge and to correct, ban or delete your data. Excluded are data whose correction, banning or deletion would infringe with statutory or contractual storage and archiving obligations, or those in conformity with articles of association; furthermore, data which are required for establishment, contents or change of your contractual relationship with us, or which have to be stored for accounting purposes.

If you have any queries, or if you wish to change or delete your profile, please contact us by post:
Eppendorf AG
Customer Relationship Management
Barkhausenweg 1
22339 Hamburg/Germany

10. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under

You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website: Google Analytics deaktivieren

Further information concerning the terms and conditions of use and data privacy can be found at or at Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).

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