Sales Support Representative Temp

  • Start: immediately
  • Location: Enfield

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With more than 3,600 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

Apply now

Your challenges

  • Ensure order entry fulfilment by phone and electronic means
  • Provide order status (estimated delivery, quotations for shipping, status of order, etc.) to customers, sales reps and dealers.
  • Liaise with sales reps and end-users in relation to order resolution.
  • Share orders with finance for payment fulfilment.
  • Manage order-related complaints including entering eCRM tickets as necessary to document issues
  • Document all invoice related/credits/billing issues via eCRM
  • Setup service and service tickets as necessary
  • Perform service billings for field, customers and pipette centers including credits/rebills.
  • Manage order entry inboxes including processing marketing redemptions
  • Ensure order entry fulfilment by phone and electronic means
  • Provide order status (estimated delivery, quotations for shipping, status of order, etc.) to customers, sales reps and dealers.
  • Your expertise

    • College Degree preferred; and/or one to two years related experience and/or training
    • Professional experience in the field of sales support, order management, or equivalent combination of education and work experience
    • Life science industry experience is considered an advantage
    • Experience with order processing, CRM, and quotation solutions
    • Very good verbal and written communication skills in English
    • Secondary language beneficial
    • Commercial understanding of life-sciences product portfolio, being able to provide complex quoting support
    • Strong organizational skills
    • Independent and self-structured working ethic
    • Strong communication skills

    Your benefits at Eppendorf

    • Competitive medical and dental insurance options
    • 401k match
    • Innovation and Collaborative corporate culture

    Apply now