Customer Care Specialist Central

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 5,000 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to be in an environment in which you can work efficiently? At Eppendorf you will be using your competencies to work on solutions for operational matters in a positive and affirmative working environment. You will be working closely with your team. You are also motivated by responsible tasks? Then apply now!

Your challenges

• Helping our customers by setting the standard for exceptional customer care, creating lasting relationships and driving success for our organization in our location in Vienna, serving the following countries: Austria, Germany and Poland.
• Embark on an exhilarating journey with our customers to deliver the best service they deserve when interacting with us to meet each and every specific need.
• Be the friendly face of our company, handling customer inquiries with care and providing exceptional service that leaves a lasting impression. Facilitating seamless collaboration among our Sales, Technical Service, and logistics teams is key to customer satisfaction.
• Order Management by using our internal tools, such as SAP, Microsoft Dynamics, Esker and the usual MS Office tools.
• Your daily activities will include tasks like communication with customers and colleagues through various channels, such as eMail or phone. Also, you will be managing orders, dealing with customer complaints, supporting your colleagues from Sales and other departments.
• You may also be asked to support with other tasks, such as managing customer tenders or participate in customer care related projects.
• Professional competence, special knowledge (e.g. languages, IT)
• ERP and CRM Familiarity: Preferred experience with ERP and CRM systems.
• Tech Savvy: Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Proficiency in German is required, English is the company language, and proficiency in Polish is highly desirable.

Your expertise

• Customer Interaction: Experienced in working directly with customers
• Communication Skills: Strong verbal and written communication abilities.
• Helpful Attitude: Enthusiastic about assisting others.
• Problem-Solving: Proficient at analytical thinking and finding solutions.
• Collaboration: Works well both independently and as part of a team.
• Positive Mindset: Maintains a positive attitude and embraces learning.
• Adaptability: Comfortable working with both customers and systems.
• Open-Minded: Always seeks innovative solutions.
• Positive Energy: Brings optimism to work and team interactions.

Your benefits at Eppendorf

• Your work is meaningful. Together we contribute to improve human living conditions.
• We offer you creative freedom with a strong, international premium brand in the life science industry
• We value and reward your performance with an attractive salary
• Continuous professional development opportunities to grow both personally and professionally. Our opportunities range from a variety of training courses, participation in conferences and access to learning platforms.
• With us, you will find a colorful, cosmopolitan, and appreciative working environment with always up-to-date technologies, methods and tools in an environment that also invites networking.

Please note that we can only consider applications that are submitted online via our application management tool.