EMEA Customer Care Specialist (ISA)

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 5,000 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to be in an environment in which you can work efficiently? At Eppendorf you will be using your competencies to work on solutions for operational matters in a positive and affirmative working environment. You will be working closely with your team. You are also motivated by responsible tasks? Then apply now!

Your challenges

• Embark on an exhilarating journey with our customers to deliver the best service they deserve when interacting with us to meet each specific need.
• Be the friendly face of our company, handling customer inquiries with care and providing exceptional service that leaves a lasting impression. Facilitating seamless collaboration among our Sales, Technical Service, and logistics teams is key to customer satisfaction.
• Order Management by using our internal tools, such as SAP, Microsoft Dynamics, Esker and the other MS Office tools.
• Daily activities will include communication with customers and colleagues through various channels, such as email or phone, managing orders, dealing with customer complaints, supporting your colleagues from Sales and other departments.
• You may also have the pleasure to support with other tasks, such as managing customer tenders or participate in customer care related projects.

Your expertise

• Strong customer Service experience
• Strong verbal and written communication abilities.
• Work well both independently and as part of a team.
• ERP and CRM Familiarity: Preferred experience with ERP and CRM systems.
• Tech Savvy: Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Fluent in English & Dutch is a key requirement. Any additional language from the following list, is a plus: Danish, Swedish, Norwegian, Hungarian, Russian
• Be located in the Netherlands and able to work in our office in Nijmegen.

Your benefits at Eppendorf

• Your work is meaningful. Together we contribute to improve human living conditions.
• We offer you creative freedom with a strong, international premium brand in the life science industry.
• We value and reward your performance with an attractive salary.
• Continuous professional development opportunities to grow both personally and professionally. Our opportunities range from a variety of training courses, participation in conferences and access to learning platforms.
• With us, you will find a colorful, cosmopolitan, and appreciative working environment with always up-to-date technologies, methods and tools in an environment that also invites networking.

Please note that we can only consider applications that are submitted online via our application management tool.