Sales Support & Order Processing Manager, SEA region

  • Career level: Direct Entry
  • Employment: Fulltime, permanent
  • Start: immediately
  • Location: Selangor
  • Job-ID: R4752

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 5,000 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to be in an environment in which you can work efficiently? At Eppendorf you will be using your competencies to work on solutions for operational matters in a positive and affirmative working environment. You will be working closely with your team. You are also motivated by responsible tasks? Then apply now!

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Your challenges

  • This position is responsible for managing a team of local Sales Support Specialists, Order Processing Specialists and Master Data/Reporting Specialists in Thailand, Singapore and Malaysia. The focus will be to ensure a best-in-class customer journey through sales/service/logistics support and order processing.
  • Develop and execute a customer-centric support strategy that covers sales support, order processing, supply chain, service support, master data, and reporting
  • Work with key stakeholders locally and within the region to deliver a best-in-class customer journey
  • Execute process improvement initiatives across functions and departments
  • Lead and develop a team to provide a first-class journey for all customers in relation to first level support, telephone and email sales and service enquires, case management, supply chain, and order processing
  • Lead and develop a team to provide support to internal customers (Sales, Service and Operational Marketing) by taking responsibility for a variety of designated tasks aimed to support our customers
  • Develop the Sales Support, Master Data and Order Processing team members to meet company and personal objectives by setting goals and managing performance
  • Manage and report on day-to-day operations within the region to ensure all relevant activities are carried out
  • Report on customer experience statistics and performance
  • Manage the requirements for master data across our ERP and CRM systems
  • Support and develop case/complaint management in the business
  • Support the development of our supply chain and local inventory through the management and achievement of company objectives
  • Manage local Warehousing Operations including but not limited to transportation
  • Engage and develop all 3rd party supplier relationships to ensure operational excellence
  • Ensure the company’s quality and regulatory requirements in the supply chain are met
  • Strive for Operational Excellence by initiating continued process improvements across the business and provide measurable outcomes

Your expertise

  • Bachelor’s Degree in Business Administration, Economics, Science or related subject is considered an advantage
  • 7-8 years’ professional experience in the field of sales support, order management, or equivalent combination of education and work experience
  • Life science industry experience is considered an advantage
  • Experience with order processing, SAP, CRM, and quotation solutions
  • Experience in order processing for tender
  • Experience in project management
  • Customer Focused attitude
  • Strong communication skills
  • Ability to multi-task and operate under pressure
  • Excellent organizational skills
  • Team Player

Please note that we can only consider applications that are submitted online via our application management tool.

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